Question 1

How does Joovik work?

Accepted Answer

Start with the free assessment. It suggests where to begin, and membership opens video consultations with a licensed doctor, matched to you by the care team. Your doctor writes a personalised plan with you, and Maya and the care team support you between consultations.

Question 2

What is the Family Care Plan?

Accepted Answer

One account for up to 5 members. Each person gets their own journey, doctor and plan, and chooses what they share with the family. The Family Pass is ₹1,999 a month, or ₹599 a month to look after one family member.

Question 3

Who is Maya?

Accepted Answer

Maya is Joovik’s AI health companion. She explains health information, reminds you about your plan and helps you prepare for consultations. She does not diagnose or prescribe; only a doctor does that. You can rename her in the app.

Question 4

Is my personalised plan written by AI?

Accepted Answer

No. Your plan is written by your doctor after a clinical consultation. Maya helps you follow it, and never writes or changes a prescription.

Question 5

What happens in a consultation?

Accepted Answer

A private video call with a doctor from our panel. They review your assessment, history and any reports, then agree next steps with you: tests, lifestyle changes, and medicine only if it is clinically right.

Question 6

Who is eligible for GLP-1 treatment?

Accepted Answer

Adults with a BMI of 30 or more, or 27 or more with a weight-related condition such as prediabetes, PCOS or hypertension. A doctor reviews your medical history to confirm whether it is right for you.

Question 7

How much does it cost?

Accepted Answer

The assessment and Maya are free. One programme is ₹199 a month, and all 8 programmes are ₹999 a month. For family: ₹599 a month for one member, or the Family Pass at ₹1,999 a month for up to 5 members. Doctor consultations come with your plan.

Question 8

Can I cancel my subscription?

Accepted Answer

[How a member cancels, and the refund terms, from the Refund and Cancellation Policy.]

Question 9

Is my health information private?

Accepted Answer

Yes. It is used only for your care, never sold or shared for marketing, and only your treating clinician sees your medical history. In a family, each person decides what they share.

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