Refund and cancellation

1. Consultation contribution

• If we cannot connect you with a Healthcare Provider, we refund your contribution in full.

• Once the consultation has taken place, the contribution is non-refundable.

• You may reschedule your slot to another available time, subject to availability.

2. Medicines (charged by the pharmacy you choose)

Joovik does not sell medicines and has no pharmacy partner. Medicine charges are set and collected by the pharmacy that dispenses them, not by Joovik. Because medicines are prescription products, they generally cannot be returned once dispensed, except where that pharmacy’s policy or the law provides otherwise (for example, a wrong or damaged item). Refunds or replacements for medicines are handled under that pharmacy’s policy.

3. Lab tests

• You pay Joovik for lab tests, through Razorpay, our payment partner. So any refund for a lab test comes from Joovik, back to your original payment method.

• You can move your home collection once, yourself, on the tracking page on our website. The link is in your booking email. To move it again, or to cancel it, email [email protected].

• If the lab cannot take your slot, we will rebook it or refund you.

• In other cases, such as a cancellation you ask for, whether money comes back depends on the Diagnostic Partner’s cancellation terms. We will check and tell you.

• Refunds are not automatic. A person on our team handles each one.

4. How refunds are processed

Approved refunds of the Joovik contribution are made to your original payment method within 8-10 business days. To request one, email [email protected] with your booking reference.

5. Your consumer rights

Nothing in this Policy limits rights you have under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.

1. Plans

Joovik offers two kinds of plan. What each plan includes, and its price, is shown before you pay. Plans cover Joovik’s Services, such as booking your doctor visits, coaching and support. Medicines are never included: you buy them from any pharmacy you choose. Lab tests are charged separately, except the blood panel that comes with the Kickstart plan.

• Monthly plans in the app: programmes such as Weight Loss, PCOS and All Access. You buy them through the App Store or Google Play. Prices differ by country, and the app shows your price before you buy.

• GLP-1 plans you pay for once: the Kickstart plan (₹1,999), and GLP-1 care plans of 3, 6 or 9 months. A care plan is offered only after a doctor has prescribed treatment.

2. Billing and renewal

• Monthly plans are billed in advance each month by the App Store or Google Play. They renew automatically until you cancel.

• GLP-1 plans are paid once, up front, to Joovik through Razorpay, our payment partner. They do not renew. A care plan ends on its last day.

• Price changes: we will tell you before any price change. A new price for a monthly plan starts from your next month. A plan you have already paid for does not change.

3. Cancellation

Cancel a monthly plan in your App Store or Google Play subscription settings. We cannot cancel it for you. To stop the next charge, cancel at least 24 hours before it renews. You keep access until the end of the month you have paid for. Refunds for monthly plans are handled by Apple or Google under their own terms.

GLP-1 plans do not renew, so they stop on their own. If your doctor stops treatment during a care plan, we refund the months you have not used. For any other question about a plan, email [email protected].

4. Changes to a plan

We may add, change, or discontinue plan features and will tell you in advance of material changes.